The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Allocate customer payments
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Payments are allocated correctly to the appropriate customer accounts and receipts are banked according to organisation guidelines and policy Completed |
Evidence:
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Service to customers is prompt and documentation is completed and processed quickly and accurately to maximise customer satisfaction Completed |
Evidence:
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Reconcile accounts
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Accurate responses are given to customers with any billing or account queries and any necessary billing adjustments accurately made to the correct customer accounts Completed |
Evidence:
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Customer complaints are responded to appropriately and promptly in accordance with organisation policy Completed |
Evidence:
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Maintain customer details
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Details on customer account files are kept accurately and maintained up to date Completed |
Evidence:
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Sources of customer details are checked for reliability and verified where necessary Completed |
Evidence:
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